Ap33 Privacy Policy – Malaysia Player Data Protection

1Personal Information We Collect

Ap33 only collects data that is strictly necessary to provide a safe, fair, and regulatory-compliant online betting service. We do not collect data excessively or beyond what is required for legitimate operational purposes.

The categories of personal data we may collect from you include:

2How We Collect Your Data

Ap33 collects personal data through several different channels. It's important that you understand where your data comes from so you can make informed decisions about what information you share with us.

• During account registration — you provide your identity and contact information directly through the ap33 registration form.
• During the KYC (Know Your Customer) process — when identity verification is required, you may be asked to submit a copy of your identification card or other relevant documents.
• During financial transactions — records of deposits and withdrawals made via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX will be logged in the ap33 system for financial record-keeping and compliance purposes.
• During platform use — ap33's systems automatically log technical data such as your IP address, device type, and session data when you browse or play on the platform.
• Via cookies and tracking technologies — ap33 uses cookies to enhance user experience and analyse platform usage patterns. For more details, refer to Section 6.
• Via support communications — when you contact ap33's support team via live chat, email, or other channels, those conversations may be recorded for training and service quality improvement purposes.
• From authorised third parties — in certain cases involving fraud prevention or regulatory compliance, ap33 may receive or verify information from legitimate third-party sources such as identity verification service providers.

3How Your Personal Data Is Used

Ap33 uses your personal data solely for legitimate, relevant purposes and only to the extent necessary. Below is a full list of the purposes for which your data is used:

1. Account management — to open, verify, and maintain your ap33 account, including secure login and identity verification.
2. Transaction processing — processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen local Malaysian payment methods.
3. Provision of betting services — giving you access to all ap33 game categories, including Sports Betting, Live Casino, slots, and Virtual Sports.
4. Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, or misuse of the platform.
5. Regulatory compliance — fulfilling legal and regulatory obligations, including KYC requirements, suspicious transaction reporting, and licence audits.
6. Customer support — assists you when you contact the ap33 support team and helps resolve any issues or complaints effectively.
7. Platform improvements — analyses usage patterns to improve performance, the interface, and the overall player experience on ap33.
8. Account-related communications — sending important notifications about your account, changes to terms, or relevant security information.
9. VIP programme and rewards — managing ap33's VIP Rewards programme, including points calculation, cashback, and your VIP tier benefits.
10. Responsible gaming — monitors betting patterns to identify and support players who may need responsible gaming assistance.

4Data Sharing & Disclosure

Ap33 does not sell, rent, or trade your personal data. However, under certain limited and lawful circumstances, ap33 may need to share your data with the following parties:

• Authorised service providers — third parties that assist ap33 in operating the platform, including IT service providers, payment processors, and identity verification service providers. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
• Legal authorities — ap33 complies with all valid court orders, law enforcement directives, or regulatory reporting obligations. In such cases, we are legally required to disclose the information requested.
• Auditing and licensing body — the body that issues and regulates ap33's operating licence may require access to certain records as part of its periodic licence audit and compliance process.
• Fraud prevention — in cases involving suspected fraudulent activity, money laundering, or serious security threats, ap33 reserves the right to share relevant information with enforcement authorities or other platforms involved, in order to protect the interests of all players.

In all instances of data sharing, ap33 ensures that only the minimum necessary information is shared. We never share more than what is required for a legitimate purpose.

5ap33 Data Security Measures

Ap33 takes data security seriously. We implement multiple layers of technical and operational protection to ensure your personal data remains safe at all times:

• Data encryption in transit — all communications between your browser and ap33's servers are encrypted using TLS 1.3 with 256-bit SSL certificates issued by trusted certification authorities.
• Encryption of data at rest — sensitive data, including identity information and financial records, is encrypted at rest using industry-standard encryption.
• Role-based access control — ap33 staff can only access data that is necessary for their specific job functions. Access to sensitive player data is continuously audited and monitored.
• Two-factor authentication — all ap33 staff accounts with access to player data are protected by mandatory two-factor authentication. Players may also enable 2FA on their own accounts.
• Active threat monitoring — automated security monitoring systems operate around the clock to detect any unauthorised access attempts, cyberattacks, or suspicious activity.
• Fund segregation — player funds are held in accounts fully segregated from the company's operational accounts, ensuring your funds are not affected in the event of any operational financial difficulties.
• Regular penetration testing — ap33 undergoes regular security testing and technical audits by independent third parties to identify and address any vulnerabilities in our systems.

While ap33 takes all reasonable steps to protect your data, no security system can be guaranteed to be completely foolproof. You are also responsible for keeping your ap33 account password and login credentials secure. Do not share your login details with anyone.

6Cookie Policy

Ap33 uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and ensure certain features function correctly. Below is an explanation of the types of cookies we use:

You may manage or delete cookies through your browser settings at any time. Please note, however, that disabling or blocking essential cookies may affect the functionality of the ap33 platform and your login experience. For browser-specific instructions on managing cookies, please refer to your browser's help section.

Ap33 does not use third-party cookies for external advertising or cross-site tracking. All cookies we use are solely for the operation and improvement of the ap33 platform.

7Data Retention and Deletion

Ap33 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable laws and regulatory obligations.

• Active account data — for as long as your account remains active with ap33, we retain all relevant information to ensure you can use our services without interruption.
• Data after account closure — upon account closure, ap33 will retain certain records for a minimum of 5 years in accordance with Malaysia's financial compliance and anti-money laundering legal requirements.
• Financial transaction records — all deposit and withdrawal records in MYR are retained for a minimum of 7 years in accordance with Malaysian tax and financial regulatory requirements.
• Support communication logs — customer support chat records are retained for 2 years for reference and dispute resolution purposes.
• Security and audit logs — security-related technical logs are retained for a period of 1 year for digital forensics and security incident management purposes.

Once the relevant retention period has lapsed, data will be securely deleted or anonymised using industry-recognised data deletion procedures to ensure it cannot be recovered.

If you wish to request early deletion of your data (subject to applicable legal retention obligations), you may submit a request to support@ap33-jit.com with "DATA DELETION REQUEST" in the email subject line.

8Your Rights as a Data Subject

As an ap33 player and data subject under applicable data protection laws, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact us at support@ap33-jit.com, stating the right you wish to exercise along with sufficient information for us to verify your identity. ap33 is committed to responding within the stipulated timeframes and at no charge to you.

9Children's Privacy

Ap33's services are restricted to individuals aged 18 and above. ap33 does not knowingly collect or process personal data of individuals under the age of 18.

If you believe that someone under the age of 18 has registered an account with ap33 or has provided us with their personal data, please contact us immediately at support@ap33-jit.com. We will investigate the matter seriously and take appropriate action, including closing the account and permanently deleting all associated data.

Ap33 uses age verification technology and KYC procedures to ensure that only eligible individuals may register and use the platform. Compliance with this age requirement is an absolute priority for ap33 and is non-negotiable.

10Amendments to This Privacy Policy

Ap33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or the expansion of platform services.

When significant amendments are made, ap33 will:

• Updating the "Last Updated" date at the top of this page
• Displays an in-platform notification on your ap33 account upon login, informing you of any changes that have taken place
• Sends a notification email to players with a registered email address where the changes are significant and material in nature

We encourage you to review this Privacy Policy periodically so you stay informed about how we protect your information. Continued use of the ap33 platform following any amendments to this Privacy Policy constitutes your acceptance of the updated policy.

If you do not agree with any amendments, you have the right to close your account and withdraw your balance before the changes take effect. Please contact ap33 support for assistance with this.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy and personal data rights, ap33's data protection team is here to help:

• Privacy Email: support@ap33-jit.com — please state "PRIVACY ENQUIRY" in the subject line for faster processing
• Live Chat: Available on the ap33 platform, 24 hours a day, 7 days a week — for general privacy enquiries
• Response Time: General privacy enquiries — within 5 business days; Formal data rights requests — within 14 business days

Ap33 is committed to handling all privacy enquiries with care and respect. No question is too small or too large — your privacy is our priority and our team is here to help you fully understand your rights and options.

For information regarding the platform's general terms of use, please refer to ap33 Terms & Conditions page. For information on responsible gaming practices, visit ap33 Responsible Gaming page.